🔒 Privacy Policy

Last updated: 08/03/2025

At Massara Logistics, we respect your privacy and are committed to protecting the personal data you provide. This Policy explains how we collect, use, share, and safeguard your information in accordance with Law 172-13 on the Protection of Personal Data of the Dominican Republic.

1. Data Controller Identification

• Company Name: Massara Logistics SRL

• RNC / ID Number: [registration or personal ID number]

• Email: info@massaralogistics.com

• Phone: +1 (829) 734-7005

• Address: CALLE PRINCIPAL 1, SANTO DOMINGO ESTE.

2. Data We Collect

Through our forms, contact tools, and site navigation, we may collect:

• Full name
• Identity document (ID card or passport)
• Address
• Phone number
• Email address
• Details of products or services purchased
• Technical information (e.g., IP address, browser, cookies)

3. Purpose of Processing

We use your personal data to:

• Manage requests or complaints submitted through the Complaints Book.
• Provide customer service and support.
• Fulfill legal and contractual obligations.
• Send service-related communications.
• Improve our services and user experience.

We do not use your data for commercial or advertising purposes, nor do we share it with third parties without your consent.

4. Legal Basis for Processing

The legal basis for processing your data is:

• Your free, explicit, and informed consent.
• Compliance with a legal obligation (Laws 358-05 and 126-02).
• Performance of a commercial or contractual relationship.

5. Data Sharing

We do not sell or share your data with third parties except:

• When required by competent authorities.
• With technology providers hosting or supporting site operations (e.g., hosting, forms, reCAPTCHA), under confidentiality agreements.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal data against loss, unauthorized access, alteration, or destruction.

Your information is processed on secure, encrypted servers with restricted access to authorized personnel.

7. Your Rights

As a data subject, you have the right to:

• Request access to your data.
• Rectify incorrect information.
• Request cancellation or deletion of your data.
• Object to processing, where legally permitted.

You can exercise your rights by sending a request to:
📧 info@massaralogistics.com
📍 Or at our offices: CALLE PRINCIPAL 1, SANTO DOMINGO ESTE.

8. Cookies and Similar Technologies

Our site may use cookies to enhance your browsing experience. You can manage acceptance through your browser settings. For more details, see our Cookie Policy.

9. Changes to This Policy

We reserve the right to update this Policy at any time. Changes will be published here and take effect upon posting.

10. Applicable Law

This Policy is governed by Law No. 172-13 of the Dominican Republic and other local data protection regulations.

Thank you for trusting Massara Logistics SRL. Your privacy is important to us.